Communication is everything
faq
General
What are your Box Office and Will Call Hours?
Box Office is located in the Lawrenceville Arts Center (in our Peach State Federal Credit Union Lobby) at 125 N. Clayton Street. If coming from the Parking Garage – you will walk to the left through the Courtyard to the side doors.
*Will Call begins 60 minutes before scheduled event time*
Box Office/Ticketing Hours
Tuesday 11-5
Wednesday 11-5
Thursday 11-5
Friday 11-5
Saturday 12-5
Do you have hearing or vision assistance devices available?
We do have Assisted Listening Devices for our Signature series that can be requested at Will Call. We do not currently offer visual assistance.
Is the Theatre handicap accessible?
We are handicap accessible. Our easiest and best handicap entrance is our parking deck, which features access to an elevator from all levels and we are located on level 2B (yes, as in “to be or not to be”…). Once inside we have accessible stalls in the restrooms and accessible seating in both the Mainstage and Studio spaces.
Does the theatre have a dress code?
We do not have a dress code, come as you are! Patrons tend to dress in more of a “dressy casual” attire. You are welcome to dress up, dress down, or find whatever is your happy medium.
Do you sell food and/or drinks?
Aurora Theatre offers wine and beer options as well as soft drinks, tea, coffee, and water. We also carry an assortment of concessions(i.e. Candy, chips, etc.).
Where do I park?
Free Covered parking is available at City of Lawrenceville Parking Deck at 153 Crogan Street. There is also a free parking throughout the downtown square.
The GPS Address is 153 East Crogan St., Lawrenceville GA 30046
Do you offer recordings of your shows for purchase?
Unfortunately due to copyright laws we are unable to record or sell recordings of our productions. Which is the same reason we announce before every performance that no recording or photography of any kind is permitted. It’s the law!
What types of payment do you accept?
We accept: Cash, Check, Visa, MasterCard, American Express, and Discover
What is are the additional fees on my purchase?
The City of Lawrenceville Fee requires us to charge a fee that goes directly to the city. Aurora Theatre is a city owned building. As part of our lease agreement, Aurora Theatre is responsible for the management and maintenance of the facilities. This fee provides for the continued maintenance of building.
Sales and handling fees are an industry standard that helps defer the cost of processing orders.
Do you issue refunds?
All sales are final.
Refunds may be issued due to extenuating circumstances. In the event that a refund is offered please note that refunds will not include additional ticket fees.
When does seating begin?
Seating begins approximately 30 minutes prior to curtain. Late arrivals will be seated at the House Manager’s discretion in easily accessible seats. If this applies to you, you can move to your assigned seats at intermission.
SUBSCRIPTIONS
How do my Xchange Passes work?
Each Season Ticket comes with 2 free Xchange passes and Star Pass Season Tickets recieve 3 Xchanges! With at least 24 hours notice, we can move you into another showing of the same production. We try our very best to get you in seats close to your season ticket seats but all Xchanges are subject to availability. Only you can exchange your tickets by calling or emailing the Box Office.
How does my Switch Pass work?
We understand that not every show is for every person, which is why we include one Switch Pass with every season ticket. If there is something in our Mainstage Signature Series that does not interest you, or you travel for extended periods of time and will miss a full run, we’re happy to allow you to switch your tickets to something in our Studio! To do this just call or email the Box Office.
I missed my performance, can I still see the show?
If you miss your performance, you can still see the show! Simply bring your ticket to the Box Office no earlier than 30 minutes before the performance you want to attend and you’ll be given the best available seat. You must attend the same title as the missed performance. Please do not try to make a reservation for a future performance if you’ve already missed yours: just bring your ticket to the Box Office on your chosen date and you’ll be given the best available seats.
What is a Blind Renewal?
When you partake in our Blind Renewal you save money and lock in your seats for the upcoming season before anyone else. Your Season Ticket includes 6 amazing shows… we just can’t tell you exactly what they are yet. The Blind Renewal is a gesture of faith, letting us know that you believe in us and you’re going to be part of Aurora next season, no matter what the shows are.
FIELD TRIPS
What age are your shows intended for?
Our Learning Library shows are perfect for Kindergarten through 5th Grade. While students younger or older will likely enjoy the shows, our target audience is K-5th and we develop a study guide for each show that aligns with the AKS for these grades. Additionally, this year’s fall show, Rock the Presidents, is great for middle school students, as is our one-man version of A Christmas Carol.
When are your shows?
We have performances Monday through Friday at 10am and 11:45am.
When should we arrive?
We ask you to arrive 15 minutes before your show time in order to allow seating. If you are not able to arrive on time, we may have to cut part of the show or the educational discussions, and we hate for that to happen to your students.
How long are the performances?
The performance is about an hour with pre and post-show discussions. In order to make the most out of your experience, we include a pre-show introduction to the theatre and theatre etiquette, as well as a post-show discussion with the actors that helps students discover the magic of theatre and learn about all the different careers that go into making a performance happen.
How many people can you accommodate?
Our space can seat 250 people (200 in the main floor and 50 in the balcony). While we will make every effort to host your students on one day, as time goes on and shows sell out we may need to split your group into two days.
What if we have wheelchairs in our group or other special needs?
That’s fine! We just need to know upfront. We have space for wheelchairs and companions. We can make sure to save spaces at the front for ASL students and interpreters. We can set aside special seating if you have a small Special Education class that needs to be localized or has extra adults. But we must know ahead of time to make these arrangements. Once we have begun seating students, we can not rearrange.
How much are tickets?
Tickets are $7 per person. We do offer a Title I rate of $6 per person. In some cases, we are also able to assist with bus funding for Title I Schools.
What about adults?
We offer 1 free adult ticket for every 10 student tickets. This ticket can be used by a teacher, parapro, bus driver, chaperone – it’s up to you. We do round up, so if you have 47 students we would give you 5 free adults.
What if we want to bring more adults?
Through the years we have found that the best ratio for field trips in our space really is 1:10. However, additional adults may come at the same rate as the students, $7 (or $6 for a Title I School). All parents/guardians who want to attend must go through you: they must pay you and be included in your numbers.
Can I have my parents call you to purchase tickets?
No, we can not sell individual tickets. All parents/guardians who want to attend must go through you: they must pay you and be included in your numbers.
Can my parents buy tickets at the door?
No, we can not sell individual tickets, even at the door. All parents/guardians who want to attend must go through you: they must pay you and be included in your numbers.
What forms of payment do you accept?
We can accept a check from the school or any major credit card. We can work directly with your school’s bookkeeper, providing them an invoice and itemized receipt, and calling them for payment.
Do we have to pay right away?
No. We consider your reservation complete when we receive a signed contract back. We then need a final headcount and payment 2 weeks before your performance.
What if my numbers change after initial booking?
We expect numbers to change a little between time of booking and the performance date. We request a final headcount and payment 2 weeks before your performance.
What if my numbers change after we give you our final headcount & pay?
We never want to exclude any of your students! Just reach out to us and if we still have room we will be happy to add them! If your numbers drop, that is good for us to know, too; however, we can not issue refunds for unused tickets.
What if my show is canceled?
While incredibly rare, we have had to cancel shows in the past due to ice, snow, and other weather conditions. If this happens we will make every effort to reschedule your group to another day; in the past we have even added performances in cases like this. If there is no other day for us to accommodate your group, we will be able to refund you.
Do you have a space where we can eat lunch?
We do not have a space on-site that can accommodate lunches, but many schools choose to enjoy a picnic lunch on either the Lawrenceville Lawn or the Historic Courthouse Lawn, both of which are just a short block away from the theatre.
Do you serve food onsite?
We do not have food available for these performances, but we do offer complimentary coffee to the adults.
