Your Visit

Subscriber Portal

This is where you will find all things related to your membership package. We will also send you information, offers, and updates pertaining to your membership via email: please add “boxoffice@auroratheatre.com” to your safe senders list to ensure delivery of information.

Subscriber Portal

WELCOME TO THE FAMILY!

We are so glad you have chosen to subscribe. We’ve created this Subscriber Portal to help you understand how your subscription works. This portal is an incredible resource containing information about our Missed Performance Policy, late arrivals, Box Office Hours, Subscriber Weeks, and the answers to all our most frequently asked questions. Please bookmark it to keep it as a handy reference throughout the season.

HOW & WHY WE CHOOSE OUR SEASON

From musicals to plays, comedies to dramas and more, season planning is an ongoing and often-shifting puzzle. As we plan the season we strive to strike a balance between passion, humanity, and audience interest. When we select a story to produce, we do so in a way that honors the integrity of what the writer has written. We don’t add or subtract language or content, as that alters both copyright and the intent of the writer. We showcase a range of circumstances and characters from multiple walks of life, creating
connection points for our audience to see themselves or find empathy for someone who is different. We truly have something for everyone: you’ll laugh your butts off, cry your eyes out, love your families silly, find true love, change the world, and overcome adversity. We can’t wait to see you at the theatre!

SUBSCRIBER WEEK

As a subscriber, you get exclusive access to exchange your dates, book your Guest Passes, and buy additional tickets for any show in the season BEFORE they go on sale to the General Public. Just one more perk that you’ll only find at Aurora! Subscriber Week is June 19-June 25.

HOW TO PICK UP YOUR TICKETS

You have two options this year to pick up your tickets.

  1. Pick up your tickets during Subscriber Week. (Beginning June 19)
  2. Pick up your tickets at each performance at Will Call.

TICKET EXCHANGES

Each Season Ticket comes with 2 FREE Exchanges. Only Season Ticket Holders have the privilege of being able to exchange their performance date! You may exchange your dates during Subscriber week for that particular production or during the run of the show as long as we have at least 24 hours notice.

THINGS TO REMEMBER:

  • While we will make every effort to seat you as close to your original seats or zone as possible, exchanges and seating are subject to availability.
  • We must have at least 24 hours notice to accommodate exchanges. If it is less than 24 hours or if you have already missed your show, please see the tab about Missed Performances.
  • After you’ve used your 2 free exchanges, we can still exchange your ticket, but fees apply.
  • Only you can exchange your tickets. Your friends can not exchange your tickets. Even if you always come together, we’ll still need you to call/email for yourself.

HOW TO MAKE EXCHANGES EASIER:

  • Before you call/email us, pick out an alternate date or two that you are available.
  • Once your exchange is complete, rip up your old tickets to eliminate confusion and seating conflicts.

Want to exchange your tickets, but don’t yet know when you’re available to come? The best thing you can do is to call or email the Box Office prior to your original performance date. We’ll release your tickets and then you just contact us when you have chosen a date.

Ticket Exchange Request

SWITCHES

We understand not every show is for every person, which is why we include one switch pass with each season ticket. If there’s something in our Signature Series that does not interest you, we’re happy to allow you to switch your tickets to another series or event.

Please note that you are not able to switch one Signature Series show to another.

How to make switches easier:

  • Before you call/email us, pick out an alternate date or two that you are available
  • Once your switch is complete, rip up your old tickets to eliminate confusion
  • Switches must occur at least 24 hours before your performance. If there are less than 24 hours until your show or you have already missed your show, see the tab Missed Performances.
  • Only you can switch your tickets. Your friends can not switch your tickets. Even if you always come together, we’ll still need you to call/email for yourself.

Want to switch your tickets, but don’t yet know when you’re available to come? The best thing you can do is call or email the Box Office prior to your original performance date. We’ll release your tickets and then you can contact us when you have chosen a date and we’ll complete the switch.

Ticket Switch Request